Questions? Find Your Answer.

Outrella currently ships orders within the United States only.

Standard Shipping is free for orders shipped within the United States.

Orders generally require 1–2 business days for handling before shipment.

Our daily order cutoff is 2:00 PM Eastern Time (ET). Orders placed after the cutoff may begin handling on the next applicable business day.

Estimated transit time is 3–5 business days after handling. Including the 1–2 business day handling period, estimated total delivery is approximately 4–7 business days.

Outrella may ship orders through USPS or UPS. The carrier used may depend on the individual shipment and delivery requirements.

Yes. Tracking information is provided after your order has shipped and tracking becomes available for the shipment.

Yes. An order may arrive in multiple packages. Separate packages may have different tracking information and may arrive at different times.

No. Delivery timeframes are estimates and are not guaranteed. Carrier operations, weather, holidays, service disruptions, destination conditions, and other circumstances may affect actual delivery timing.

Eligible items may be returned within 30 days from the date you receive your order.

The item should be unused and in its original condition together with applicable packaging and accessories.

Yes. Please contact Outrella Customer Support before sending a return. Include your order number and a clear explanation of your request so it can be reviewed and appropriate return instructions can be provided.

No. Outrella does not charge a restocking fee for an approved eligible return.

Exchanges may be available for eligible products. Contact Outrella Customer Support with your order information before returning the item so the available options can be reviewed.

Contact Outrella before sending the item back. Provide your order number, a clear explanation of the issue, and clear photographs when needed so the concern can be reviewed and appropriate instructions can be provided.

An approved refund is issued to the original payment method used for the purchase.

After a returned item has been received and reviewed, an approved refund may take up to 10 business days to process. Your bank or payment provider may require additional processing time before the funds appear in your account.

Cancellation is only possible before processing or shipment begins. Contact Outrella as soon as possible if you need to request a cancellation. Once processing or shipment has started, cancellation is no longer available and the applicable return policy will apply after delivery.

Outrella accepts Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and PayPal.

Review the billing and payment information entered at checkout for accuracy. If the payment continues to be declined or unsuccessful, contact your bank, card issuer, or payment provider for further assistance.

No. Never send payment passwords, full card details, card security codes, verification or security codes, or payment/account login information through email, contact forms, or customer support messages.

Outrella Customer Support can be contacted at support@outrella.com. Please do not include passwords or sensitive payment credentials in your message.

Include your order number, the email address associated with your order, and a clear explanation of your question or concern.

Review the relevant Outrella product page for the available product information, images, options, and other listed details. If you still have a question, contact support and identify the specific product.

Outrella's business hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).