Payment Policy.

Accepted Payment Methods

Outrella accepts the following payment methods when available through our online checkout:

The payment options displayed during checkout are the methods available for the applicable transaction.

Order Total & Checkout

Applicable product prices and the final payable order total are displayed during the ordering and checkout process.

Before submitting payment, customers should review the final amount and currency displayed by the checkout for their order.

Payment Authorization

When a payment is submitted, authorization may be required from the applicable payment processor, card network, card issuer, bank, or other financial service provider associated with the selected payment method.

An order may not complete successfully when the required payment authorization cannot be obtained.

Billing Information

Customers are responsible for entering complete and accurate billing and payment information during checkout.

Depending on the selected payment method, certain billing details may need to correspond with information associated with the card or payment account being used. Incorrect information may result in an unsuccessful transaction.

Submitting a Payment

Payment information is submitted through Outrella's online checkout when a customer completes an order. The applicable payment-processing systems then handle the transaction according to the payment method selected at checkout.

Payment Processing

A transaction may involve payment processors, card networks, card issuers, banks, and other financial service providers responsible for authorization and transaction processing.

These providers may apply their own authorization, verification, fraud-prevention, security, and transaction-processing procedures.

Declined or Unsuccessful Payments

If a payment does not complete successfully, review the billing and payment information entered during checkout and correct any inaccurate details.

If the issue continues, contact the applicable bank, card issuer, or payment provider for assistance. An order requiring payment is not considered successfully paid until the required transaction has been completed.

Transaction Verification

Certain transactions may be subject to additional verification or review through payment-processing, security, or fraud-prevention systems.

Additional verification may be requested where reasonably necessary to confirm, process, or protect a transaction.

Payment Security

Payment information entered during checkout is handled through the checkout functionality and payment-processing services used by the Outrella online store.

Customers should use a trusted device and network when entering payment or account information online.

Order & Payment Confirmation

After an order has been successfully submitted, the checkout and order system may provide confirmation associated with the purchase.

Customers should review their order confirmation and retain relevant purchase information for their records.

Duplicate or Unexpected Payment Activity

If you believe there is duplicate or unexpected payment activity associated with an Outrella order, contact Customer Support with your order number and a clear explanation of the concern.

Do not provide full card details, passwords, card security codes, verification codes, or other sensitive payment credentials when contacting support.

Payment Method Availability

Payment method availability depends on the options presented through checkout for the applicable transaction.

If a particular payment method is not displayed during checkout, it should not be considered available for that transaction.

Payment Questions

For a payment-related question concerning an existing Outrella order, contact Customer Support at support@outrella.com.

Include your order number, the email address associated with the order, and a clear explanation of the payment-related concern. Do not include sensitive payment credentials.