Privacy Policy.

Information You Provide

When you place an order, contact Outrella, or use available store features, you may provide information needed to process your transaction, request, or communication.

• Name, email address, telephone number, and other contact information you choose to provide.
• Shipping and billing information associated with an order.
• Information relating to purchases, returns, exchanges, refunds, cancellations, and other order-related requests.
• Information included in contact forms, customer support messages, and other communications with us.
• Account-related information when customer account features are available and used.

Website & Device Information

When you browse the Outrella online store, certain technical and usage information may be generated as part of operating the website and its features.

Depending on the technologies and services involved, this may include information such as IP address, browser or device characteristics, website interactions, and general information about how online store features are used.

How Information May Be Used

Personal information may be used where reasonably necessary to operate Outrella and provide our online store services.

• Processing and administering customer orders.
• Providing shipping, tracking, return, exchange, refund, cancellation, and other order-related communications.
• Responding to product questions and customer support requests.
• Operating and maintaining website and store functionality.
• Supporting transaction security and fraud-prevention activities.
• Meeting applicable obligations and protecting customers, store operations, and legal interests.

Shopify & Store Services

Outrella operates its online store using Shopify's ecommerce platform. Shopify provides technology and infrastructure used for online store functions and may process personal information in connection with those services.

Information processed through Shopify may also be subject to the privacy practices, agreements, and terms applicable to Shopify's services.

Payments & Transactions

Payment-related information is processed through the payment options made available during checkout. Depending on the method selected, the relevant payment provider may process billing details, transaction information, and other information required to authorize and complete the transaction.

Outrella accepts the following payment methods when available through checkout:

Cookies & Similar Technologies

The Outrella online store may use cookies and similar technologies to support website functionality, shopping cart and checkout features, preferences, security, and services involved in operating the store.

Some technologies may be provided by Shopify or other service providers. Your browser may provide controls for certain cookies. Restricting cookies may affect the operation of some website or checkout features.

Service Providers & Information Sharing

Personal information may be processed or shared with service providers where reasonably necessary to operate Outrella, process transactions, deliver orders, provide requested services, maintain store functionality, support security, or meet applicable requirements.

Depending on the services involved, these providers may include ecommerce platforms, payment processors, shipping carriers, fulfillment providers, technology services, analytics providers, and professional advisers.

Information Security

Outrella uses reasonable measures intended to protect personal information handled in connection with store operations. However, no method of internet transmission, electronic storage, or security system can be guaranteed to be completely secure.

Customers should avoid sending sensitive payment credentials or account security information through ordinary customer support communications.

Information Retention

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected and for legitimate transaction, accounting, operational, security, dispute-resolution, and legal purposes.

Retention periods may vary depending on the type of information, the reason it is maintained, and applicable requirements.

Privacy Choices & Requests

Depending on your location and applicable law, you may have certain rights or choices regarding personal information, which may include requesting access to, correction of, or deletion of certain information.

Privacy-related requests may be submitted using the Outrella contact information below. We may request information reasonably necessary to understand or verify a request. Applicable rights may be subject to exceptions or limitations permitted by law.

Children's Privacy

Outrella does not intend to knowingly collect personal information from children in circumstances where parental or guardian consent is required under applicable law.

If you believe information relating to a child has been submitted to Outrella inappropriately, please contact us so the matter can be reviewed.

Changes to This Privacy Policy

Outrella may revise this Privacy Policy from time to time to reflect changes in store operations, technology, service providers, privacy practices, applicable requirements, or other relevant circumstances.

When changes are made, the revised Privacy Policy will be published on this page.

Privacy Questions & Requests

If you have a question about this Privacy Policy or would like to submit a privacy-related request, contact Outrella at support@outrella.com.

Include enough information for us to understand your request, but do not include passwords, full payment card details, card security codes, verification codes, or other sensitive payment credentials.